Frequently Asked Questions

KMTWF is a division of 5813 Ventures. KMTWF stays focused on creating new art, improving its brand, and spreading the "Keep Moving The World Forward" message. All business functions for KMTWF are managed by 5813 Ventures (including product fulfillment, billing, communication, website management, etc). Therefore, expect to receive emails from kmtwf@5813ventures.com and see "5813 Ventures" on your receipts after purchases.

You've found your favorite designs on the products you want. It's important that you know how to take care of them in the best way possible!

PRINTED APPAREL (DIRECT-TO-GARMENT)

We use the latest direct-to-garment (DTG) printing technology to offer a wide variety of printable garments and design color options. We use high-quality inks that won't fade for a long time if taken care of properly.

Keep in mind that the original manufacturer's care instructions don't take into consideration the DTG printing process. So we suggest following the care instructions on this page to learn how to take care of your printed garments properly.

Printed apparel can be machine-washed cold, inside-out on a gentle cycle with a mild detergent and like colors. Use non-chlorine bleach only when necessary. You shouldn't use any fabric softeners or dry-clean the items.

DTG-printed apparel can be tumble-dried on a low cycle, but hang-dry works best. When it comes to ironing, use cool iron inside-out. Don't iron the print.

Follow these instructions carefully to avoid fading and cracking of the print, and shrinking the garment that can occur if you wash or dry it on a high setting.

EMBROIDERED APPAREL

Embroidered apparel can be machine-washed cold, inside-out on a gentle cycle with a mild detergent and like colors. You can use a small amount of chlorine bleach, but non-chlorine is the safer option.

If you notice any color residue in water, rinse the garment in lukewarm water and then in cold several times, but try not to rub any stained embroidery. Embroidered clothing can also be dry-cleaned.

After washing, don't leave the clothing to soak or lie in a pile while wet. Don't wring out the embroidered items, but if you want to tumble-dry them, use a cool air setting.

If the garment needs ironing, do it inside-out, preferably between two pieces of cloth. You shouldn't wet embroidery before ironing or use a steam iron.

EMBROIDERED HATS, BACKPACKS, AND SHOES

Embroidered hats, backpacks, and shoes can be wiped clean with a damp cloth in the spots where it’s needed. If necessary, hats and shoes can be hand-washed cold. Don’t use brushes.

All three products can’t be machine-washed, bleached, tumble-dried, ironed, or dry-cleaned. Read the manufacturer label carefully for any other instructions.

EMBROIDERED APRONS

Embroidered aprons can be machine-washed at 86ºF (30ºC) or less. Don't use bleach. They can be tumble-dried on a low cycle. Read the manufacturer label carefully for any other instructions.

ALL-OVER PRINTED ORIGINAL APPAREL AND FABRIC

All-over printed Original Apparel can be machine-washed cold with like colors, without bleach. Don’t dry-clean or tumble-dry the apparel. You can iron it with a low heat setting.

HATS

The best way to clean your hats & caps is to hand-wash them instead of placing them in a washing machine. This will help with retaining their shape and won't diminish the quality of the embroidered design.

We recommend you wash them with a mild detergent (not bleach), in lukewarm water. If there are any spots that require more attention, you can use a damp cloth, but don't use brushes.

You can also check with the manufacturer directly or search YouTube for other recommendations.

SWIMWEAR

You should only hand-wash the High-Waisted Bikini, Bikini Top, and Bikini Bottom. Don’t use bleach, don’t dry-clean, or tumble-dry them. You can iron the recycled bikinis with a low heat setting.

One-Piece, Bikini, Bikini Top, Bikini Bottom, Kids Swimsuit, and Youth Swimsuit have the same care instructions as all-over printed apparel—they can be machine-washed cold with like colors, without bleach. Don’t dry-clean or tumble-dry the swimwear. You can iron it with a low heat setting.

FACE MASKS

Face Masks can be machine-washed at 140ºF (60ºC) with like colors, without bleach. They can't be dry-cleaned. You can tumble-dry the face masks on low heat and iron on a cool setting.

BAGS

Backpacks, fanny packs, and duffel bags need to be hand-washed without bleach. Don’t dry-clean or tumble-dry the bags. You can iron these bags with a low heat setting.

Totes and drawstring bags can be machine-washed without bleach on a cold cycle. They can't be tumble-dried or dry-cleaned. You can iron these bags with a low heat setting.

PILLOWS AND PILLOW CASES

Pillow cases can be machine-washed without bleach on a cold cycle. Don’t dry-clean or tumble-dry the pillow cases. You can iron them with a low heat setting.

***The pillow inserts should not be washed, bleached, tumble-dried, ironed, or dry-cleaned.

BEAN BAG COVERS

The cover of the Bean Bag can be machine-washed on a cold cycle without bleach. Don’t dry-clean or tumble-dry the cover. You can iron it with a low heat setting.

SOCKS, BLANKETS, TOWELS, AND LAPTOP SLEEVES

Socks, blankets, towels, and laptop sleeves can be machine-washed cold with like colors at no more than 86ºF (30ºC). Don't use bleach and don't dry-clean. It's best to hang-dry, but tumble-drying can be used on a low cycle if necessary.

FLIP FLOPS

Flip flops can be hand-washed in warm water with a mild neutral detergent.

MUGS

Our Glossy Mugs and Ceramic Mugs with Color Inside are microwave and dishwasher safe, but the print and coating will last longer if you hand-wash them.

Matte Black and Glossy Black Magic Mugs, however, should only be hand-washed, and you can't put them in a microwave. Note that they're also prone to scratches, so be extra careful.

The same goes for our Enamel Mugs that should only be hand-washed. Also, you can't heat liquids or food directly in the Enamel Mugs—it can damage their coating.

POSTERS AND CANVAS PRINTS

To ensure that your posters and canvas last for a long time, don’t keep them in direct sunlight or outdoors. They can be gently dusted with a soft dry cloth or a feather duster.

PHONE CASES

To clean a phone case, remove the case from your phone. Add a little mild soap to water, and dampen a cloth or sponge with it. With the damp cloth, rub your case gently in circles. Let your case air-dry at room temperature.

Don’t clean your phone case with any alcohol-based products as they can remove the ink and discolor the case.

JEWELRY

Don't wear the jewelry while showering, swimming, washing dishes, applying perfume or playing sports. When not wearing it, store it in the box you received it in. 

After wearing the jewelry, we recommend wiping it with a non-abrasive jewelry polishing cloth to remove dirt and tarnish. But to fully remove tarnish and any stains on the jewelry, use silver or jewelry polish. Follow the instructions on the bottle carefully and use gloves when working with silver polish.

STAINLESS STEEL WATER BOTTLES

Hand-wash only (dishwasher not recommended due to vacuum seal).

We know that sustainability is important: for our customers, our team, and of course, the planet.

Print-on-demand is a more sustainable approach to fashion production as we customize the product only when a customer has already made an order. There’s no leftover stock and this way we’re producing less waste than traditional apparel manufacturing. 

We also offer an eco-friendly collection of products so you can purchase designs on sustainable products. We use printing equipment that's energy-efficient and saves water in the process.

We're working on reducing the use of plastic in the packaging process.

MADE TO ORDER

Every purchase, big or small, has a footprint. With each purchase, you have a choice. You choose the size of the mark to leave on the planet, and we want to help you choose wisely.

Around 85% of all textiles produced by the fashion industry end up in landfills, making it a major contributor to environmental damage. One in every five garments reaches a landfill without being worn even once. By choosing print-on-demand, you choose apparel that's created only as the order is placed, creating less fabric waste than conventional manufacturing.

LIMITING WASTE

5813 Ventures products are made using the made-to-order production approach, fulfilling only the items our customers actually want. But we still have a lot to learn and do to make our production process more sustainable.

One of the main ways we’re reducing waste is by improving our packaging, starting with two of our most popular categories: DTG and posters.

As of May 2021, our distributor started using packaging made of post-consumer recycled plastics for all apparel orders shipped from our in-house facilities. The recycled content share in our packaging varies, but it’s at least 50% for outer packaging and at least 30% for inner bags (only used for multi-item shipments). For posters, we’ve started using triangular cardboard boxes to replace tubes with plastic end caps.

By making these changes, our distributor has saved more than 62,579 lb. (28,385 kg) in an 18-month period. We also donate damaged and returned products to local charities, like the Red Cross, the American Kidney Fund, and Goodwill.

Our distributor has partnered up with waste management services, such as Geocycle and Martex, to take care of fabric waste in their Tijuana and Charlotte facilities. In total, they sent 206,737 lb. (93,774 kg) of fabric waste to recycling in 2020.

They have also found recycling solutions for their Los Angeles, Barcelona, and Riga facilities, which has enabled the recycling of a total of 377,278 lb. (171,130 kg) in an 18-month period.

To avoid waste from being produced in the first place, we started optimizing our all-over print product layouts. Previously, all-over print products generated 42% of leftover fabric, but we have reduced it to 35%.

Leftover fabric waste levels fluctuate slightly, but we're still committed to remaining at the 35% level and continuing to lower it further in the future. We’re also planning to improve the way we calculate the amount of fabric waste and introduce new product solutions to help us reduce it.

EFFICIENT SHIPPING

Around 81% of orders are delivered in the same region they’re fulfilled. Our distributor having fulfillment centers close to our customers is good both for the business and the planet. Strategically located fulfillment centers allow for faster shipping times and lower shipping costs, and it also helps with reducing the CO₂ emissions produced when transporting orders.

RELIABLE QUALITY

The better the quality, the longer the product lasts. Before we add new products, we do durability, wash, and wear tests to make sure they’ll stand the test of time. Producing long-lasting products means reducing new purchases.

We work with suppliers that produce high-quality products that last many washes, keeping print colors vibrant and the fabric soft.

ECO-FRIENDLY PRODUCTS

Our eco-friendly product collection consists of items that are made of at least 30% sustainable, recycled, or biodegradable materials.

Since we’re seeing increased demand for eco-friendly products from our customers, we're happy to provide even more conscious fashion choices.

EFFICIENT PRINTING

Many of our products are printed with the direct-to-garment (DTG) technique. With DTG, ink is sprayed onto the garment, which helps it soak better into the fabric and makes the print less prone to fading. To learn more about the difference between DTG and other printing methods, take a look at this article.

For our DTG prints, we use Kornit machines and inks. Kornit uses high-quality, water-based vegan inks that they formulate, test, and produce in their own factories. Kornit inks are non-hazardous, toxin-free, biodegradable, and certified with an OEKO-TEX Eco Passport.

We print our posters with Epson inks that are certified by GreenGuard. For our all-over print products we use Mimaki printers—their inks are also certified with the OEKO-TEX Eco Passport.

GREEN OFFICE AND MINDSET

People are the core of our company. We encourage responsible thinking and work on creating a positive environment around us.

GROWTH CULTURE

Our team is constantly curious, welcoming experiments and changes as part of our daily routine. We respect and care about one another, work together to reach our goals, and act with empathy and kindness.

Our distributor partner has created a Green Team—in all their facilities dedicated to exploring new and environmentally conscious ways of doing things. They're continuously working on improving the internal recycling system and keeping coworkers informed about best practices.

Any new employees joining the fulfillment team started receiving recycling training in 2021. They strive to maintain a full training rate of 100%. And in the future, training as many people as possible, one person at a time.

JOURNEY

The journey of becoming more environmentally aware is a long one, and we remain open-minded to all ideas. We're starting with realistic, tangible goals, and always looking ahead to find new ways to improve.

Our eco-friendly product collection consists of items made of at least 30% organic, recycled, or biodegradable materials.

All items in our catalog are free of animal products. All products from Stanley/Stella are also PETA-Approved Vegan.

As of May 2021, we’ve started using packaging made of post-consumer recycled (PCR) plastics. PCR plastics are made from items people recycle every day, like plastic bags and bottles. Most of our PCR plastics are made from shopping bags and wrapping films.

We use PCR plastic packaging for all apparel orders shipped from our distributor's in-house facilities. The amount of PCR in the packaging differs for each fulfillment location, but it’s at least 50% for the outside (white or grey) poly mailer bags and at least 30% for the inside (clear) bags used in multi-item shipments.

PCR packaging protects the products just as well as virgin plastic bags, and they look almost the same. However, choosing PCR over virgin plastics reduces the environmental impact plastic has on our planet.

We know there’s still a lot left to do about our packaging footprint, and we’ll keep exploring greener options in the future.

Around 81% of our orders are delivered within the same region they’re fulfilled in. Having fulfillment centers close to our customers is good for both the business and the planet. Strategically located fulfillment centers allow for faster shipping times and lower shipping costs, and it also helps with reducing CO₂ emissions produced when transporting orders.

Products available in the same region are shipped together whenever possible. This helps our customers save money and is much better for the environment.

Free Members of 5813 Ventures receive a 20% discount on all product purchases.

Why?

Because we wanted to create an incentive that might help us build a bigger Team in the quest to Keep Moving The World Forward.

Our goal is for people of all socio-economic backgrounds and in all corners of the world to be able to enjoy the designs, products, and services created & offered by 5813 Ventures.

So, we set our prices low from the start. We don't mark items up so that we can reduce them for marketing purposes a few times per year. We keep them low year round.

The only discount we provide on products is to our Free Members (save 20% on product purchases). And Free Members are just that: Free in life & free to be members of 5813 Ventures.

Discover more advantages of becoming a Free Member of 5813 Ventures and join us in the effort to Keep Moving The World Forward.

Great question! We weighed this option a lot and decided to go with "exact rate" shipping. And the resultant fact is - the OVERALL PRICE to our customers IS LESS by not offering free shipping.

THE MATH

Free Shipping is a great tool to reduce cart abandonment and to increase sales volume. That is a researched fact in marketing. Because, "Hey! I'm getting something for free!" But is it really free???

The shipping is never actually FREE. It is always added into the sales price of the products you are buying.

1. When a vendor adds in the "free shipping" to the retail price, they always round up.

2. Since there are many varied shipping rates to destinations around the world, the vendor will calculate based on the highest rate in order to simplify things.

Example: if the shipping of a particular product would be $5 to the US, $7 to Europe, $10 to Asia, and $11.75 to South America, then the vendor will likely add $12 to the retail price in order to make things easy and ensure they never lose money on a sale.

Doing this would result in bonus income for the vendor because shipping to any place other than South America would generate a boosted profit. Sounds awesome!

But... we thought it's not necessarily fair to profit off of shipping rates. And we would genuinely prefer to save our customers' money. So, we have decided to pass on the "exact rate" shipping costs for every one of your orders.

Rest assured that this transparency in pricing will allow you to receive the best prices possible... even lower than if we were to offer FREE SHIPPING!

Some of our products are individually packaged to protect their shape and provide extra cushion and durability. The products we'll ship separately are:

snapback hats, trucker hats, dad hats/baseball caps, and visors

backpacks

jewelry

mugs

postcards and stickers

pillows with stuffing

posters

framed posters

canvas prints

bean bag cases

keychains and pet tags

water bottles

In some cases, products from the same order can also be fulfilled in different facilities, which means they’ll be shipped separately.

Our estimated delivery time (EDT) is our prediction of when an order could be delivered to you. The EDT is the sum of estimated fulfillment and shipping time. Think:

estimated fulfillment + estimated shipping = estimated delivery time

Our fulfillment time average is 2–5 business days for non-apparel products and 2–7 business days for apparel products. When we calculate the estimated fulfillment time, we take into account the current order volume and our capacity.

The estimated shipping time is calculated according to our historical shipping data for deliveries to your area or selling region.

The estimated delivery time is just an estimate, it’s not a guarantee. You can receive the order past the EDT for reasons, like:

Issues with print/embroidery files

Products being out of stock

Shipping related delays like failed delivery attempts, service disruptions

That being said, we’ll work our hardest to meet our delivery estimates. If you’re ever in a situation where you haven’t received the order and it’s past its EDT, please allow a few more days. And if you still haven't received it after a few more days, get in touch with us, we’ll check your order status and let you know how to proceed.

Fulfillment time is the time it takes to make your custom-ordered product. Our fulfillment time is calculated in business days: 

- 2-7 bus. days for apparel products (t-shirts, leggings, dresses, etc.) 

- 2-5 bus. days for non-apparel products (posters, mugs, phone cases, etc.)

97.66% of our orders are shipped within 5 business days. More than 50% of our orders are shipped within 3 business days or fewer.

Please note: 

- Fulfillment time doesn't include shipping. To get an idea of how long an order will take to reach its destination, combine the estimated fulfillment time with the estimated shipping time.

- The fulfillment averages you see in our catalog are calculated based on our fulfillment data for each product within the time frame of 30 days.

- Our fulfillment averages don't account for the time an order might be put on hold.

- Fulfillment for large orders may take longer than the 3-5 day average, but will still be fulfilled within 7 days. 

We try to fulfill products in the order that they come in, and usually, we're able to do that. To manage our order queue, we route orders to whichever facility has more capacity. Fulfillment order depends on the product and where it's routed to, so newer orders might get fulfilled faster if they're routed to another facility. 

As an example, let's say you have two t-shirt orders. The older order might include a t-shirt that's only be able to be fulfilled at our distributor's North Carolina facility, so it's waiting in line. The newer order is a shirt that they can fulfill at a backup facility, so they might route that order and it gets fulfilled faster.

Keep in mind that when you change an order, that also pushes it to the back of the queue.

Once your order is ready to go, we hand it over to the carrier and send you a shipping confirmation email that contains a tracking number. You can click on that number to see the latest updates on the location of your shipment via our tracking page.

When an order has been given to the shipping carrier, updates on its status will depend on their tracking services. If you encounter any issues, you can contact our distributor at support@printful.com, and we’ll do our best to help you.

If your order’s estimated delivery time has passed and you still haven’t received it, here’s what you do:

1. Wait a day or two. Shipments can get delayed for reasons we can’t predict. We understand it’s frustrating to deal with late shipments, but please remember that our estimated delivery time is just an estimate, it’s not a guarantee.

2. Get in touch with our distributor's customer support team. Let them know about your delayed shipment and they’ll check the latest delivery estimates to your location. They may ask you to wait a few more days to receive the order. You can email them at support@printful.com.

Typically only national postal operators (like the US Postal Service or Canada Post) are able to deliver orders to PO Boxes. Many of our products including framed posters and bulkier shipments are too large to be accepted by national postal operators, so we use commercial companies (like FedEx) to deliver these products that cannot deliver to PO Boxes. We suggest you use a physical address instead of a PO Box address to ensure smooth delivery.

For packages lost in transit, all claims must be submitted no later than 4 weeks after the estimated delivery date. But no worries! We'll cover the costs of reprinting and shipping a replacement order for you.

We may ask for your help before doing that, like confirming that the shipping address was correct. It would also be good for you to get in touch with your local post office to try locating the lost order.

Keep in mind that if tracking information states an order was delivered but you think you haven't received it, we won't take responsibility and reship that order. In that case, any replacements would have to be at your expense.

You can check out our return policy. for up-to-date details about reshipments.

If something arrives damaged, send a photo of the damaged goods to our distributor at support@printful.com, they will gladly send a replacement at no cost to you.

If the package was marked as delivered by the carrier, but the customer reports they have yet to receive it, 5813 Ventures won't cover the cost of reshipping or refunding the order.

There may be cases where the delivery was made, but the package was left in an unexpected location at the customer's address. Customers should reach out to the carrier and inquire if any additional details were left by the delivery person. For example: “Left under the table on the back porch."

If you are still unable to locate the package, contact us to place a new manual order to have it reshipped. We're not yet able to assist with filing claims with shipping carriers but hope to do so in the future!

If the recipient's address was wrong, then you are held responsible. Usually, the package is sent back to the return address. If we receive the package, then we'll contact you for an updated address.

If the package was not returned to sender, then you would have to process a new order to replace the original.

There are a few reasons an order can be returned to sender but most often it is due to an undeliverable address. Other instances include the package being unclaimed at customs or refused/returned by you. You will receive notice once the order arrives back to our distributor's facility. We would advise you to let us know how you would like to proceed and contact us with an updated address if you wish to have the product reshipped. New shipping charges will be applied for orders that have been unclaimed at customs, returned by you, or had an incorrect address originally provided.

Any returns or problems that occur because of an error on our part will be handled at our expense.

If you would like to exchange or return a product without any defect or due to a wrong size being ordered would be handled at your expense by placing a new order.

We do not offer refunds if you change your mind on a product or order the wrong item/size. Rather, we suggest you gift the item to someone who might enjoy it.

If the item is returned to our distributor's facility, someone from their team will contact you regarding the return. They will ship the return back to you; however, you will be responsible for the shipping cost a second time. Unclaimed returns get donated to charity after 4 weeks.

See our Return Policy for more details.

Any claims for misprinted/damaged/defective items must be submitted within 4 weeks after the product is received. For packages lost in transit, all claims must be submitted no more than 4 weeks after the estimated delivery date. 

The return address of your order is by default our distributor's (Printful's), and is based on where your package was fulfilled:

Packages sent out from our US and Mexico fulfillment centers are returned to our Charlotte or Dallas facility. The correct return address will be mentioned on the order packaging. If this information isn’t for some reason available to your customer, then the returns must be sent either to Charlotte or Dallas, based on which facility is located closer to the customer.

Charlotte address: 11201 Ed Brown Rd, Charlotte, North Carolina, 28273.

Dallas address: 217 Wrangler Drive, Coppell, Texas 75019.

Packages sent out from their facility in Canada are returned to: 3500 Laird Rd, Mississauga, ON L5L 5Y4 Canada.

Packages sent out from their Latvian facilities are automatically returned to: Plienciema 5, Marupe, Marupes novads, LV-2167, Latvia.

Packages sent out from their Spanish facility are automatically returned to: Travessía Prat de la Riba, 91-95, 08849 Sant Climent de Llobregat, Barcelona, Spain.

Packages sent out from their UK facility are automatically returned to: Antar 2, Wobaston Road, Wolverhampton, WV10 6PZ.

Packages fulfilled by their partner facilities in Australia are returned to: 40 Tanimbla Street, Kedron, Queensland 4031, Australia (apparel orders); 338 Albert St, Brunswick VIC 3056, Australia (non-apparel orders).

Packages fulfilled by their partner facility in Japan are returned to: 817-3 Komiyaji, Shinwamachi, Amakusa City, Kumamoto Prefecture, 8630101 Japan.

Packages fulfilled by their partner facilities in Brazil are returned to:Rodovia Santos Dumont, 4791 (Antigo KM 3,5), Armazém 111, Galpão 02, Empreendimento Caxias Park. Parque Paulista. CEP 25251-460. Duque de Caxias - RJ, Brasil(apparel orders & mugs);R. João Ferreira de Camargo, 714 - Jardim Mutinga. CEP 06460-060. Barueri - SP, Brasil(non-apparel orders).

These addresses should be used only for product returns. All other types of correspondence (notices, letters, etc.) sent to these address will be returned to the sender, as they are not legally permitted to open correspondence that's not addressed to them.

Once a return package reaches their facility, they’ll notify you via email. Based on the reason for the return, they will decide what the next steps should be. Check out our return policy for more info. 

Don't worry! It happens sometimes. Transactions can fail for several reasons. Sometimes you can guess why it was declined based on the response code, but only your credit card issuer or financial institution can confirm the specific reason, so your best bet is to get in touch with them.

These are the usual culprits for credit cards:

- Incorrect credit card number or expiration date

- Insufficient funds

- If you're outside of the US, some credit card companies will reject international charges as an anti-fraud measure.

- If you see a message that says “Processor Network Unavailable,” it could indicate a glitch with the back-end processing network. Try the transaction again.

These are the usual culprits for PayPal and Braintree payments:

- If you see a message that says “Processor Network Unavailable,” it could be a glitch in the back-end processing network. Try the transaction again!

- If you see a message that says “Paypal Pending payments are not supported,” then reach out to PayPal and ask them not to put payments on review.

Braintree has an informative guide about failed transactions here.

We apply sales tax rate based on zip codes. The tax rate is different in each state, and within each state, it varies by county, city, and district.

The general formula for calculating sales tax is:

((5813 Ventures product price + shipping + services) * tax rate) = Sales Tax

In this formula, services mean a digitization fee, if applicable.

The 5813 Ventures price is what we charge you for the product and fulfillment. This formula is applicable to states that 5813 Ventures charges sales tax in, but there are several exceptions:

1. For Massachusets and California, retail price is used when calculating sales tax: (Retail Price * Tax Rate) = Sales Tax

2. For Connecticut, retail price and retail shipping are used when calculating sales tax: ((Retail Price + Retail Shipping) * Tax Rate) = Sales Tax 

The retail price is the price that we charge the customer.

For New York sales tax will be calculated per item, not per order:

1. For items over $110 (5813 Ventures price) and non-apparel items, the standard tax rate will be applied;

2. For clothing (including hats and fabric) and footwear items below $110 per item or pair, sales tax will be charged by a reduced rate, depending on the county where the order is shipped to.

Some states don't include shipping in their sales tax calculation. These states are:

Alabama, Arizona, California, Iowa, Louisiana, Maryland, Massachusetts, Nevada, Utah, Wyoming, District of Columbia, Florida, Idaho, Maine, Virginia

This means the formula for these states looks like this:

(Price * Tax Rate) = Sales Tax

In this formula, the price is either retail price or wholesale price, depending on the state to which your order will be shipped (remember that in MA and CA retail price is used).

VAT stands for Value-Added-Tax. It's placed on each stage of the supply chain (eg. production, sale) for goods and services. VAT applies to orders that ship to a customer in one of the EU member states (based on “ship to” address).  

VAT is charged for orders shipped to the EU from any of our distributor's locations. 

We calculate VAT with the following formula: (distributor product price - discounts + shipping price + services) * VAT rate %. 

Key differences between VAT and sales tax:

- VAT is added to every step of the process for the manufacturer, distributor, and seller. Sales tax is only applied to the value of the product sold.

- VAT is calculated based on our distributor's price, sales tax is calculated based on distributor product price (only in some states based on your retail price)

- VAT applies to delivery charges. Some states also collect sales tax on shipping costs.

Yes. 5813 Ventures doesn't charge VAT on kids, youth, and baby apparel shipped to the UK. That's because these categories are VAT-exempt by UK law.

APPAREL
Apparel products are generally packaged in polymer mailers. If there’s more than one product, after putting each item in its own separate polymer bag, we then place them all together in a polymer mailer. 

For all DTG apparel orders fulfilled in Australia, we use compostable eco mailers. These mailers have the supplier’s name and composting instructions on them.

HATS
Hats are packaged in corrugated cardboard boxes.

ACCESSORIES
To pack phone cases, we use kraft mailers. For biodegradable phone covers, we use small cardboard boxes. Jewelry is packaged in an eco-friendly black leatherette-covered box with a magnetic closure and cloth inlay. When shipped, they are put in an additional cardboard box. Sublimated products like socks are packaged in polymer mailers.

HOME & LIVING
Most sublimated items go in polymer mailers. Mugs are packaged in cardboard boxes. 

WALL ART
Canvases also come in cardboard boxes ranging in dimensions of 12 × 18 × 2 to 28 × 38 × 6 in.
Framed posters are first wrapped in tissue paper to protect them from scratches and then wrapped in a layer of adhesive bubble wrap. Finally, they’re encased in a thicker, more durable bubble wrap to add extra protection during shipment.
Posters are shipped in triangular kraft boxes to ensure safe delivery and avoid the use of plastic caps.

We know sustainable packaging is important to our customers, and we’re committed to finding the most sustainable solutions we can. 

As our first step toward more earth-friendly packaging, we recently started using bags made of post-consumer recycled plastics for all apparel orders shipped from our distributor's in-house facilities. The share of recycled plastic per bag depends on each facility, but it’s at least 50% for the outside (white or grey) packaging and at least 30% for the inside (clear) bags that are used in multi-item shipments.

PCR packaging protects the products just as well as the virgin plastic bags, and they look almost the same. However, choosing PCR plastic over virgin plastic is the right thing to do to minimize the environmental impact plastic has on our planet.

We’re continuously working on becoming more sustainable, and we’ll keep exploring greener packaging options in the future. In the meantime, feel free to review the eco-friendly question at the top of the page to learn more about our sustainability efforts.

The poly bags used in our packaging are recyclable, low-density polyethylene. Some of the packages have recycling instructions on them.

DTG PRODUCTS
For DTG products, we use Kornit Water-based and NeoPigment inks that are Oeko-Tex™ certified, which means they are safe to print on children’s clothing and reduce environmental waste. These inks provide a high washing colorfast AATCC rating of 4.

SUBLIMATION PRODUCTS
We use Mimaki Dye Sublimation Ink Sb411 and Sawgrass SubliJet HD ink for sublimation products. Both of these inks are Oeko-Tex™ certified. For some sublimation products, we also use MYSUBLI-E Sublimation Transfer Ink.

PHONE CASES
We use Mimaki UV Inkjet Ink Lus 120 ink for phone cases. This ink is GREENGUARD Gold certified, which means the ink meets the gold certification for building materials, finishes, and furnishings.

POSTERS
For posters, we use Epson UltraChrome GS3 ink. This ink is also GREENGUARD Gold certified.

OTHER NON-APPAREL PRODUCTS
For mugs, we use Sawgrass SubliJet HD ink. For selected non-apparel products, stickers, and canvas, we use EPSON SC80610/80600 ink.

Our standard process is the Direct to Garment (DTG) method of printing. That means we can create photo-quality prints, the amount of colors used doesn't affect pricing, and there aren't any order minimums. We use Kornit printers for all DTG-printed garments.

When unpacking a new shirt or hoodie with a direct-to-garment (DTG) print, you might notice a vinegar-like smell or an off-white residue. Don't worry, that's not unusual - it's from a fixation agent applied during the printing process and it's not permanent.

Fixation agent (sometimes known as pre-treatment) is used for all DTG prints across the industry. It helps the ink bond with the fabric, and without it, the ink would flake off the garment.

The solution is simply to wash the garment! Neither the residue nor the smell is permanent and both should go away after one wash. If the discoloration is noticeable, the quality control team will include a card explaining that it's from the fixation agent and that it will disappear after the first wash

Our distributor partnered up with waste management service providers Geocycle and Martex to take care of fabric waste in their Tijuana and Charlotte facilities. In an 12-month study, they sent 206,737 lb. (93,774 kg) of fabric waste to recycling.

They have also found recycling solutions for their Los Angeles, Barcelona, and Riga facilities, which has enabled them to recycle a total of 290,321 lb. (131,665 kg) in just a 6-month study.

Whenever possible, we also donate damaged and returned products to local charities, like the Red Cross, the American Kidney Fund, and Goodwill.

We work with suppliers that produce high-quality products that last through many washes, keeping print colors vibrant and the fabric soft.

APPAREL BRAND GUIDE

Learn about our store's most popular brands:

Bella + Canvas

Bella + Canvas is known for its premium quality tees that come in a wide variety of sizes and colors. Their apparel is made using airlume combed and ring-spun cotton, which is famous for its durability and extra softness. The brand is revolutionizing the concept of fast fashion by introducing eco-friendly practices in its apparel production.

Check out the Bella + Canvas brand's website

Gildan

Gildan offers wardrobe essentials such as t-shirts, sweatshirts, and hoodies in both classic cuts and contemporary styles. The brand is also a part of the Genuine Responsibility® program which focuses on creating apparel using renewable energy and less water than the industry average.

Check out the Gildan brand's website

American Apparel

American Apparel creates comfy, high-quality basics. The brand is known for its iconic and vibrant styles, trendy looks, and innovative fabric blends.

Check out the American Apparel brand's website

Cotton Heritage

Cotton Heritage is a US-based company that produces long-lasting premium quality apparel. The brand's collections include stylish and minimalistic loungewear essentials all serving as the perfect canvas for DTG and embroidery designs. If you're looking for a comfy hoodie or sweatpants, Cotton Heritage will be right up your alley.

Details

Check out the Cotton Heritage brand's website

Champion

Champion—the face of streetwear fashion—is a go-to for the latest trends. The brand is also a part of Hanesbrands Inc. family which is known for its sustainability and social practices. Champion is committed to use 100% recycled polyester and 100% sustainable cotton in their apparel by 2025.

Check out the Champion brand's website

Stanley/Stella

Stanley/Stella is a Belgian apparel company that creates soft yet durable eco-friendly clothing. The brand is passionate about producing long-lasting garments in a responsible and ethical way. The Stanley/Stella products include hoodies and t-shirts all made from 100% organic cotton and recycled materials.

Check out the Stanley/Stella brand's website

Next Level

Next Level specializes in soft cotton fabrics and innovative blends. The brand is known for their range of styles and fits. Explore the our collections to find a classic tank top, eco-friendly t-shirt, or a trendy bomber jacket.

Check out the Next Level brand's website

Econscious

As the brand's name suggests, Econscious is an eco-conscious company that creates clothing made from organic or recycled materials. All of their apparel is PETA-approved vegan and GOTS-certified. Check out the classic unisex t-shirt or durable tote bag from the Econscious collection.

Check out the Econscious brand's website

Anvil by Gildan

Anvil is known for its soft garments, balanced blends, and form-fitting stretch. Whether you're looking for casual, classic, or workout clothing, Anvil has fashion staples for every store and taste. The brand is also a part of the Genuine Responsibility® program which focuses on conserving the environment and maintaining high standards of working conditions.

Check out the Anvil brand's website

District

District is all about casual and trendy basics. The brand is committed to responsible sourcing and is an Accredited Participating Company of the Fair Labor Association (FLA). Browse our collections to find your everyday hoodie or a sturdy, eco-friendly t-shirt.

Check out the District brand's website

LAT Apparel

LAT Apparel creates soft and comfortable everyday wear that provides a great fit and smooth imprintable surface. The brand is CPSIA and WRAP certified.

Check out the LAT Apparel brand's website

Many of our products have certificates, and they vary from product to product based on the supplier. Learn more about our suppliers, their sustainability information and certifications in the question directly above, "What suppliers are you working with?".

Our stock:

Traditional retailers produce items before putting them up for sale, so they’re always manufactured in bulk to save money. In contrast, 5813 Ventures only makes products when an order is placed, limiting our stock to items that already have a buyer. 

This lets us avoid the overproduction that is widespread in the rest of the industry. Unsold stock is usually thrown out or burned, with fashion retailers alone wasting 92 million tons of textile each year. In POD, waste mainly comes from items damaged during printing, and our distributor’s rate of damages is consistent with the industry standard. They also keep their reshipment rate low by taking all orders through a 3-step quality check before we ship them out.

Our fulfillment:

Direct-to-garment (DTG) printing is more sustainable than other more outdated apparel printing methods, such as screen printing. Not only does screen printing use a lot of water and plastisol inks that don’t biodegrade, but it’s also generally used for bulk orders, which leads to overproduction. In comparison, DTG printing is more eco-friendly because items get printed only when they’re ordered, and this method can be used for single-item printing.

Currently, we can’t eliminate all plastic from our packaging, but we’re working on more sustainable versions of our packaging that wouldn’t sacrifice any of its protective properties.

Recently, we’ve implemented some changes to reduce our environmental impact:

- Switched to triangular boxes for posters to eliminate plastic end caps

- Implemented poly mailers with instructions on how to recycle them

- Introduced eco-poly mailers consisting of at least 30% recycled plastic for all in-house apparel orders

- Added paper mailers for phone cases in North Carolina

These and any future packaging changes will be gradual, but we’re committed to constant improvement.

When we partner with suppliers, we ask them to sign an Anti-slavery or Forced labor certificate, acknowledging that the supplier, as well as its subcontractors, will comply with all applicable laws that prohibit slavery and human trafficking. You can learn more about our stance and our distributor's stance in their statement about the Modern Slavery Act. They’ve also drafted a Code of Conduct that intends to set forth their/our standards and expectations for key areas of corporate responsibility, including a requirement for our suppliers not to support forced labor or collaborate with organizations that use illegal employment practices.